Seizeit

Privacy Policy

Last updated: 2026-05-23

[REGISTERED LEGAL ENTITY NAME] ("Seizeit", "we", "us") operates the Seizeit Platform. This Privacy Policy explains how we collect, use, share, and protect your personal data, in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000 and the rules thereunder. By using the Platform, you consent to this Policy.

1. Data We Collect

full card or UPI credentials; these are handled by our payment partners.

and assign the nearest delivery warehouse.

push-notification tokens.

bookings, treated as sensitive personal data with additional safeguards.

2. How We Use Your Data

To create and operate your account; fulfil and deliver Orders; process payments and refunds; verify prescriptions; provide customer support; send transactional and (with consent) promotional communications; personalise your experience; detect and prevent fraud; and comply with law.

3. Legal Basis and Consent

We process personal data based on your consent and to perform our contract with you. You may withdraw consent for non-essential processing (such as marketing) at any time without affecting the lawfulness of prior processing.

4. Cookies and Tracking

Our website and app may use cookies and similar technologies for essential functionality, analytics, and (with consent) marketing. You can manage non-essential cookies through the consent banner or your browser settings; disabling essential cookies may affect functionality.

5. Sharing Your Data

We share data only as needed to provide the service, with: payment gateways (e.g. Razorpay); delivery partners; partnered pharmacies and diagnostic labs; and service providers (cloud hosting, SMS/messaging, analytics). We may disclose data where required by law or to protect rights and safety. We do not sell your personal data.

6. Data Storage and Transfers

Your data is stored on secure infrastructure (including AWS data centres). Where data is transferred or processed, we apply appropriate safeguards consistent with applicable law.

7. Data Retention

We retain personal data only as long as necessary for the purposes described, or as required by law (for example, tax and pharmacy record-keeping obligations).

8. Security

We use industry-standard safeguards, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights (DPDPA)

You have the right to access, correct, and erase your personal data, to withdraw consent, to nominate a representative, and to grievance redressal. To exercise these rights, contact our Grievance Officer below. We may verify your identity before acting on a request.

10. Marketing and Opt-Out

You can opt out of promotional SMS, WhatsApp, email, or push notifications at any time using the unsubscribe option in the message or your in-app settings. Transactional messages necessary to fulfil your Orders will continue.

11. Account Deletion

You may request deletion of your account and associated personal data through the app or by contacting support, subject to retention required by law.

12. Children

The Platform is not intended for individuals under 18, and we do not knowingly collect their data.

13. Third-Party Links

The Platform may contain links to third-party services governed by their own privacy policies. We are not responsible for their practices.

14. Changes to this Policy

We may update this Policy; the "Last updated" date reflects the latest revision. Material changes will be notified through the Platform.

15. Grievance Officer (DPDPA & IT Rules)

[Grievance Officer Name] Email: grievance@seize.example Phone: +91-XXXXXXXXXX Address: [Registered office address, Hyderabad, Telangana, PIN]

16. Contact

[REGISTERED LEGAL ENTITY NAME], support@seize.example, +91-XXXXXXXXXX.