Refund & Cancellation Policy

Last updated: 2026-05-23

This policy explains cancellations, returns, and refunds for Orders placed on the Seizeit Platform, operated by [REGISTERED LEGAL ENTITY NAME]. It forms part of our Terms & Conditions.

1. Order Cancellation

• You may cancel an Order at no charge before it is packed or dispatched.
• Because Seizeit prepares and dispatches Orders rapidly, cancellation may not be possible

once an Order is packed or out for delivery.

• We may cancel an Order (with a full refund of amounts paid) due to product unavailability, pricing

or description errors, suspected fraud, or delivery constraints.

2. Returns and Replacements

• Groceries and perishables: if an item is damaged, expired, spoiled, or you received a wrong or

missing item, report it at the time of delivery or within the window shown in the app. Eligible items are refunded or replaced.

• Pharmacy: prescription and temperature-sensitive medicines are generally non-returnable for

safety and regulatory reasons, except where damaged, expired, or incorrectly dispensed.

• Lab tests: cancellation and refund rules for bookings are shown at the time of booking.
• Appliance rentals: governed by the specific rental terms (deposit, damage, early return).

3. How to Raise a Request

Raise a request in the app (Order > Help), or contact support@seize.example / +91-XXXXXXXXXX. Please keep the item and packaging available for verification where applicable.

4. Refund Method and Timeline

• Refunds are issued to your original payment method or to your Seizeit wallet, as applicable.
• Prepaid (Razorpay) refunds are typically processed within 5–7 business days after approval; the

actual time for the amount to reflect depends on your bank or payment provider.

• COD refunds are issued to your Seizeit wallet or bank account, as applicable.

5. Non-Refundable Items

Certain items are non-refundable except where defective or wrongly delivered, including opened hygiene or consumable products, specific pharmacy items, and redeemed digital benefits.

6. Grievance Redressal

If your concern is not resolved by support, you may escalate to our Grievance Officer: [Grievance Officer Name], grievance@seize.example.